bajje Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") apply to the use of the bajje platform and all services provided under it. By accessing services through the bajje website, mobile app, or any other channel, the user is considered to have accepted all provisions of these Terms.

These Terms form a legally binding agreement. Any user who does not agree with any part of these Terms is requested to stop using the services. bajje reserves the right to amend, modify, or update these Terms at any time for reasonable cause.

Updated Terms take effect from the date of publication. Continued use of the services after an update constitutes acceptance of the revised Terms. Detailed information about bajje's various services can be found on the About Us page.

2 Account Registration

A personal account must be opened to use bajje's services. All information provided at the time of registration must be accurate, complete, and up to date. Providing incorrect or misleading information may prevent account verification and disrupt access to services.

2.1 Registration Requirements

• Each person may open only one account. Operating more than one account is prohibited.
• Correct full name, date of birth, mobile number, and email address must be provided at registration.
• A national ID or other documents may be required for account verification.
• Once registration is complete, bajje will send a confirmation message.

2.2 Account Verification

bajje may initiate an account verification process at any time. Withdrawal requests may be placed on hold until verification is complete. The user must submit the required documents within the specified timeframe. Delay or refusal to submit documents may result in the account being restricted.

3 Age and Eligibility

All bajje services are available only to individuals aged 21 or above. A national ID or passport may be required to prove age during registration and subsequent verification.

No minor may use bajje's services. In the event of a breach of this condition, the relevant account will be closed immediately and any deposited funds may be forfeited.

• The registrant must be a permanent resident of Bangladesh.
• An account may not be operated on behalf of or as a representative of another person.
• Only individuals who are mentally capable may enter into this agreement.

4 Account Security

The user is fully responsible for keeping their account login credentials — username and password — secure. Sharing or disclosing this information to any other person is strictly prohibited.

If there is any suspicion of unauthorised access to the account, bajje's customer support must be contacted immediately. bajje cannot be held liable if account credentials are disclosed to a third party or if the account is misused.

4.1 Password Security

• Use a strong password — a combination of numbers, uppercase and lowercase letters, and special characters.
• Changing your password regularly is recommended.
• Avoid logging in from public devices or unsecured networks.
• If OTP verification or two-factor authentication is available, keep it enabled.

5 Deposits and Withdrawals

bajje supports various payment methods for deposits and withdrawals — bKash, Nagad, Rocket, and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks). All transactions are conducted in Bangladeshi Taka (৳).

5.1 Deposit Terms

• The minimum deposit amount is ৳500 (per method).
• The user must use their own payment account when making a deposit — third-party accounts are not accepted.
• After a successful deposit, it may take a short time for the amount to appear in the account.

5.2 Withdrawal Terms

• The minimum withdrawal amount is ৳800.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals may be on hold if account verification is not complete.
• The withdrawal account must be in the name of the person registered with bajje.
• Withdrawals may be blocked if active bonus wagering requirements have not been met.

bajje reserves the right to verify any transaction. Additional documents may be requested for suspicious transactions.

6 Bonuses and Promotions

bajje offers various bonuses and promotional offers. Each bonus has its own terms that must be met. The specific terms for each bonus are listed on the relevant promotion page.

6.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to ৳8,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: a ৳1,000 deposit gives a ৳1,500 bonus, making the balance ৳2,500, and the wagering requirement to fulfil is ৳1,500 × 20 = ৳30,000.

6.2 General Bonus Terms

• Bonus amounts cannot be withdrawn as cash directly — the specified wagering requirements must be met first.
• Multiple bonuses cannot be active at the same time unless specifically permitted.
• Age, identity, and account verification are mandatory when claiming a bonus.
• bajje reserves the right to modify, cancel, or withdraw any bonus at any time.
• If bonus abuse is found, the account may be closed and the bonus forfeited.

6.3 VIP Program

bajje's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Each tier includes a weekly cashback benefit: up to 0.2% for Bronze, 0.4% for Silver, 0.6% for Gold, and 0.8% for Platinum. Cashback is calculated on the week's net losses. bajje reserves the right to set the specific criteria for advancing to higher tiers.

7 Betting and Gaming

bajje offers various types of games including slots, live casino, and sports betting. Each game has its own rules, which should be reviewed before starting.

• All betting and gaming activity may only be conducted from a personal account.
• If a technical error causes an abnormal result, bajje reserves the right to void that bet.
• Minimum and maximum bet limits are set where applicable.
• Game outcomes are determined by a neutral Random Number Generator (RNG).
• If the internet connection is lost, the result of an ongoing game is saved on the server.

bajje may change the range or variety of games available on its platform at any time. bajje reserves the right to temporarily or permanently remove any game.

8 Prohibited Activities

The following activities are strictly prohibited on the bajje platform. Violating these prohibitions will result in account closure and, where applicable, legal action may be taken.

• Using the platform for money laundering or processing illegally obtained funds.
• Attempting to gain bonus benefits by creating multiple accounts.
• Using software, bots, or other automated methods to defraud the system.
• Attempting to break through the platform's security measures.
• Registering an account by providing false or misleading information.
• Attempting to steal another user's credentials or gain unauthorised access to their account.
• Misconduct or threats directed at bajje staff.
• Bonus abuse — deliberately using a bonus offer against its intended purpose.

9 Limitation of Liability

bajje provides its services on an "as is" basis. No guarantee can be given for uninterrupted or error-free operation of the platform. bajje will not be liable for any loss caused by technical issues, server errors, or disruption to third-party services.

• Games lost due to internet disconnection or device issues.
• Loss arising from the user's own disclosure of login credentials through negligence.
• Delays caused by third-party payment gateways or banking services.
• Force majeure — natural disasters, cyber attacks, government directives.

bajje will always make efforts to resolve user issues, but is not obligated to pay compensation in the circumstances described above.

10 Account Suspension and Closure

bajje may temporarily suspend or permanently close an account for any reason, particularly in the event of a breach of these Terms, without prior notice.

10.1 Reasons for Suspension

• While an account verification process is ongoing.
• For investigation purposes in the case of suspicious or unusual transaction activity.
• At the user's own request for self-exclusion or limit-setting.

10.2 Reasons for Closure

• Serious or repeated violations of the Terms.
• Evidence of fraudulent or deceptive activity.
• Upon application by a legal representative following the account holder's death.
• At the user's own request for permanent closure.

After an account is closed, any valid balance (excluding bonuses where wagering requirements have not been met) will be returned — however, the return may be on hold while an investigation is ongoing.

11 Privacy and Data Protection

bajje prioritises the protection of users' personal information. Full details of how data is collected, stored, and used are set out in our Privacy Policy. That page is considered an integral part of these Terms.

• User data is not sold to third parties.
• Information may be shared with authorities where there is a legal obligation to do so.
• Even after an account is closed, certain data may be retained for a specified period as required by law.
• All transactions are secured through SSL encryption.

12 Responsible Gaming

bajje believes that sports and betting should be a form of entertainment. Every user should play within their means and stay aware of the possibility of financial loss.

If gambling addiction or uncontrolled habits develop, the tools and limits mentioned on our Responsible Gaming page can be used. bajje offers the following features:

• Set deposit limits — daily, weekly, or monthly.
• Option to activate a temporary break or self-exclusion.
• Option to set a loss limit.
• Access to information on relevant organizations if professional help is needed.

Please remember — all services on bajje are for individuals aged 21+ only.

13 Dispute Resolution

If a complaint or dispute arises, please contact bajje's customer support first. You can also visit our Frequently Asked Questions (FAQ) page for more details on decisions or for additional queries.

13.1 Complaint Process

• Receipt of the complaint will be acknowledged and the investigation process will begin.
• During the investigation, logs of the relevant game or transaction will be reviewed.
• The decision will be communicated to the customer and an explanation will be provided if needed.

13.2 Final Decision

On matters relating to game outcomes, bajje's server logs will be considered as final evidence. Decisions made on the basis of technical data will be considered final. bajje is committed to resolving disputes fairly and transparently at all times.

14 Contact

If you have any questions or comments about these terms and conditions, please contact bajje's customer support. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.

• Live Chat: Instant support through the chat icon on the website.
• Email Support: [email protected]

Our customer service representatives are always ready to answer your questions and help resolve any issues.